The Breakdown shop offers a 30-day return policy on MOST stock items. Before items are returned please e-mail us at info at the breakdowncamp.com for a return authorization number. Merchandise is not returnable after 30 days from the invoice date. The customer is responsible for shipping charges on all returns.
If an incorrect item or size was ordered, the customer will need to return the incorrect item and place a separate order. The customer will be refunded the purchase price of the merchandise after item has been inspected and cleared to return to inventory. This may take up to 2-3 weeks to process the return.
Shipping charges are not refundable unless the merchandise is found to be defective by the manufacturer, or if an incorrect shipment is the result of a Breakdown error.
All returned items must be unworn and in NEW RESALABLE condition and in their original packaging. YOU ALREADY KNOW YOU CANNOT WRITE ON THE SHOE BOX AND THEN RETURN IT! The Breakdown Shop will have to charge you a $10 fee per box for shoe boxes that are returned damaged, have postage or tape stuck on them, or have been written on. So please let’s not do that. Also, nobody wants a worn shoe so if shoes or gloves appear to have been worn, they will be returned to you and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return.
We understand returns happen but let’s keep them low stress.